Analyze your qualitative survey responses to pinpoint what drives
NPS, CSAT, or star ratings and transform detractors into promoters.
🔎 Do you need to uncover the “why” behind satisfaction scores?
Dive into insights from promoters or detractors to know exactly what works and what you need to improve, with full clarity on how each item impacts satisfaction.
🔎 Do you need to justify how survey analysis translates to higher satisfaction scores?
Discover AI-driven opportunities for improvement that have a clear impact on NPS, CSAT, or star ratings, without guessing what the most important things you can do are.
🔎 Do you need to know at which stage of the buying journey customers drop off?
Analyze sentiment in post-purchase or post-call surveys to better understand the quality of experiences at different stages of the customer journey.
“Before Keatext, we didn’t have a method of putting feedback together to get a 360º view
of what our customers were telling us. We needed an easier way to leverage it.”
Open-ended survey analysis
Automate your analysis of open-ended responses and build a survey results report with insights from qualitative data.
Net Promoter Score analysis
Analysis of NPS scores helps you understand the root causes behind detractors and how to transform them into promoters.
Building a CSAT survey
CSAT surveys done right can reveal key insights about customer intent and behavior.
A demo is the best way to explore Keatext with our in-house experts
and get a proof of concept with your own customer data.
