Solution

Keatext for Survey Analysis

Analyze your customer survey responses to pinpoint what drives NPS and satisfaction scores, so you can transform detractors into promoters.

 


You’re running surveys and you need to…


  • Understand the root causes behind the satisfaction scores you’re getting from customers?
  • Come up with impactful recommendations for how to improve your customer experience?
  • Swiftly and effectively create and share impactful reports with your team?

    • Unify feedback channels

    Build a 360º view of feedback from surveys, reviews, contact center chats and calls, and support tickets. With all your insights in one platform, you can make informed decisions that consider all aspects of your business.

    Right Arrow

    Turn NPS drivers into action

    NPS and CSAT are strong metrics to track, but you need actionable insights to turn detractors into promoters. Keatext identifies what has the most impact on the customer experience, so you can prioritize what to address first.

    Right Arrow

    Work faster with AI

    Enrich your data with relevant business categories, adding new dimensions to your insights that can be used in your analysis. Accelerate decision making with focused reports and dashboards that directly address specific questions.

    Right Arrow
    Start your free trial

    Clearly understand what drives NPS and CSAT scores

    🔎 Do you need to uncover the “why” behind satisfaction scores?

    Dive into insights from promoters or detractors to know exactly what works and what you need to improve, with full clarity on how each item impacts satisfaction.

    Make decisions with impact you can count on

    🔎 Do you need to justify how survey analysis translates to higher satisfaction scores?

    Discover AI-driven opportunities for improvement that have a clear impact on NPS, CSAT, or star ratings, without guessing what the most important things you can do are.

    Know exactly where and why customers churn

    🔎 Do you need to know at which stage of the buying journey customers drop off?

    Analyze sentiment in post-purchase or post-call surveys to better understand the quality of experiences at different stages of the customer journey.

    Keatext enables BRP to track 100% of their customer journey

    “Before Keatext, we didn’t have a method of putting feedback together to get a 360º view
    of what our customers were telling us. We needed an easier way to leverage it.”

    Myshka Sansoin
    Customer Advocate, BRP

    Read the case study

    Integrate Keatext with your survey platform

    Explore our integrations

    From our
    Learning Hub

    open ended survey analysis

    Open-ended survey analysis

    Automate your analysis of open-ended responses and build a survey results report with insights from qualitative data.

    Read more
    net promoter score

    Net Promoter Score analysis

    Analysis of NPS scores helps you understand the root causes behind detractors and how to transform them into promoters.

    Read more
    csat surveys

    Building a CSAT survey

    CSAT surveys done right can reveal key insights about customer intent and behavior.

    Read more


    Start your free trial now

    In your free trial, you’ll get plug-and-play access to a user-friendly, AI-powered platform that empowers you to identify trends and key issues, understand the “why” behind low NPS scores, and more! Plus, if you book a demo with us, you can try Keatext on your own surveys for personalized insights.