Report effectively on new trends to address unique questions. Keatext creates categories for new insights that accurately reflect your business context.
Never miss new issues in support tickets
Keatext automates the time-consuming work of reading customer inquiries to uncover new issues, enabling you to prioritize efforts to resolve issues as soon as they come up.
You won’t be limited by existing tags as insights discovered by Keatext accurately reflect the customer issues of today and your current business reality.
Report beyond sentiment in surveys
Sentiment only takes you so far in reporting on customer satisfaction. In complex customer journeys with many stages, your reporting needs to be specific in order to have the most impact.
Keatext enables you to reorganize insights according to steps in the customer journey and better identify areas where satisfaction scores can be improved.
Identify what customers are saying in reviews
Understand what customers are talking about concerning the product, customer service, or other dimensions of the customer experience.
Identify these categories automatically without having to manually read customer reviews.
Learn how data enrichment can improve your feedback analysis
process and see the feature in action from our team.
