Ticket analysis automates the discovery of insights, trends, and patterns from support tickets in your help desk or contact center.
How mobile game developers can reduce player churn, outsourcing costs, and time to resolution in their help desk and ticketing system
COOLA leveraged Keatext’s Zendesk integration for support ticket analysis to improve customer satisfaction by 5 points.
Brands can leverage their support tickets with Keatext’s AI-powered Zendesk analysis integration for powerful customer sentiment insights.
Keatext’s sentiment analysis helps call centres maintain healthy retention, reduce customer churn, and better understand customer behavior.