AI tools deliver actionable insights to CX teams to improve customer experience. Learn how to implement AI for CX solutions at your company.
Bruce Temkin shares his experience in the CX space and his predictions for the future of digital customer experience and actionable insights.
Keatext decided to dig into customer review data to see what app users are saying about their experience with the COVID Alert app.
AI tools like Coveo help companies deliver the most relevant search answers to improve retail customer experience and engagement.
Brands can improve customer experience with chatbots like Montreal-based Heyday, together with Keatext’s text and sentiment analysis.
Keatext’s head information scientist talks about bringing together quantitative and qualitative insights to drive customer data analysis.
New digital customer experiences require powerful feedback and sentiment analysis to manage customer expectations.
We test a word clouds tool against our own AI text analytics platform. When word clouds are not enough, text analytics fills the gap.