Read how text analytics for customer service is embracing AI and data science, leading to customer loyalty and increased ROI.

When it comes to brand reputation management, collecting customer data and conducting sentiment analysis provides valuable insight to act on.

Keatext’s sentiment analysis helps call centres maintain healthy retention, reduce customer churn, and better understand customer behavior.

Survey platform CustomerCount leverages Keatext’s AI sentiment analysis capabilities to improve customer feedback analysis.

By using qualitative data retrieved from voice of employee surveys with Keatext’s AI platform, companies can better engage their workforce.

Analyzing negative feedback with AI sentiment analysis tools like Keatext helps brands better understand and respond to detractors.

Through text analytics platforms like Keatext, brands can better understand customer feedback and tap into the millennial market.

Retailers are using machine learning to connect with customers, manage customer feedback, and create better retail experiences.