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Blog

Read our product updates, thought leadership, learning modules, and more.

How to Analyze Zendesk Support Tickets: 3 Easy Steps

Brands can leverage their support tickets with Keatext’s AI-powered Zendesk analysis integration for powerful customer sentiment insights.

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chatbot analysis

Talk isn’t cheap, it’s a goldmine: Where conversational data meets AI analysis

Conversational data is a major competitive advantage for brands, and with AI chatbot analysis they can leverage customer sentiment insights.

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Test Keatext’s Customer Feedback Analysis in Your Free Trial

Discover Keatext’s CX platform and upload your own customer data to get personalized recommendations, insights, and reports.

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Book excerpt: How text analytics creates executive-level empathy

Keatext CEO Narjes Boufaden is featured as a CX leader in a new book about the impact of text analytics on executive level customer empathy.

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How Sampler Reduces Time to Insights by 98% [Case Study]

Digital sampling company Sampler leverages Keatext’s AI sentiment analysis using product review data to show clients how their customers feel.

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Data that pops: Keatext’s new statistics module illustrates every insight

Keatext’s statistics module allows users to create charts based on data points, patterns, and insights derived from NLP sentiment analysis.

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G2 Reviews

Why Keatext?

With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel. Insights from one channel can even reveal further customer experience insights on another channel.

Dashboards Made for You

Get insights instantly with AI-generated reports that identify blind spots, themes, and customer sentiment, all powered by strong analysis of feedback from all your channels like surveys, reviews, and support tickets.
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Analytics Chart

Drivers & Recommendations

Our platform identifies the key drivers of customer satisfaction by centralizing feedback from surveys, reviews, and support tickets into a single analytical engine. By leveraging AI-based recommendations, the system automatically surfaces critical blind spots and emerging themes, transforming raw sentiment into actionable strategic priorities.
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Integrations

Integrate Keatext with your survey platform, contact center, and other feedback tools to easily import data for analysis.
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Experience Keatext with Us

A demo is the best way to experience Keatext and learn more about how our platform can address your analysis and reporting needs.

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