AI data analysis shows how customer reviews, especially negative reviews, point the way towards successful customer experience.

Integrating a text analytics solution like Keatext into your organization puts the customer first in all you do. Here’s how to make the leap.

Retail brands are leveraging new AI data analysis technology to transform the retail experience for customers and increase foot traffic.

Improve customer care in your contact center with AI-based text analytics that provides recommendations to optimize customer experiences.

Conducting NPS analysis through AI text analytics software like Keatext is the missing link that connects customer care to higher NPS scores.

A customer satisfaction survey done right can reveal valuable insights about customer intent and behavior. Here’s how to do it right.

Companies need to know how to spot fake reviews and filter them. Text analytics platforms like Keatext take feedback management up a notch.

Read how text analytics for customer service is embracing AI and data science, leading to customer loyalty and increased ROI.