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Blog

Read our product updates, thought leadership, learning modules, and more.
lenovo

Lenovo Analyzes Global Licensee Feedback for 250+ Products

Lenovo leverages Keatext in its global licensee program to analyze customer feedback, monitor product quality, and standardize onboarding.

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sentiment analysis

How Sentiment Analysis Works (And Why You Need It)

Understanding the challenges of customer sentiment analysis and how brands can turn it into a competitive advantage

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coola

COOLA Boosts CSAT by 5 Points with Zendesk Integration

COOLA leveraged Keatext’s Zendesk integration for support ticket analysis to improve customer satisfaction by 5 points.

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How Sentiment Analysis Unlocks the Voice of Employee

In order to provide a truly engaging employee experience, organizations need to actively gauge employee sentiment.

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voice of customer

Top 4 Voice of the Customer Trends to Watch in 2021

From conversational surveys to sentiment analysis, new voice of customer methodology gives brands key insights into their online CX.

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customer experience management

How to Turn Customer Experience Management into a Discipline

In the post-pandemic economy, integrating CX as a discipline is the new battleground for brands – and technology is the best path to victory.

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G2 Reviews

Why Keatext?

With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel. Insights from one channel can even reveal further customer experience insights on another channel.

Dashboards Made for You

Get insights instantly with AI-generated reports that identify blind spots, themes, and customer sentiment, all powered by strong analysis of feedback from all your channels like surveys, reviews, and support tickets.
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Analytics Chart

Drivers & Recommendations

Our platform identifies the key drivers of customer satisfaction by centralizing feedback from surveys, reviews, and support tickets into a single analytical engine. By leveraging AI-based recommendations, the system automatically surfaces critical blind spots and emerging themes, transforming raw sentiment into actionable strategic priorities.
Explore Drivers & recommendations

Integrations

Integrate Keatext with your survey platform, contact center, and other feedback tools to easily import data for analysis.
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Experience Keatext with Us

A demo is the best way to experience Keatext and learn more about how our platform can address your analysis and reporting needs.

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