Brands can improve customer experience with chatbots like Montreal-based Heyday, together with Keatext’s text and sentiment analysis.

AI customer experience technology helps companies identify and respond to customer behavior by deriving insights from customer feedback.

Keatext’s sentiment analysis for hospitality customer experience reveal a lot about Marriott clients by looking at hotel reviews.

Keatext’s head information scientist talks about bringing together quantitative and qualitative insights to drive customer data analysis.

Keatext’s sentiment analysis for VOE enabled a major spacecraft manufacturer to identify key safety issues hidden within employee feedback.

Text analytics and automation are changing how brands manage customer feedback. What are the elements of great customer feedback management?

Turning insights from your customer journey into action is easy with AI-powered text and sentiment analysis platforms like Keatext.

Customer reviews and ratings reveal a lot about customer behavior. AI tools like Keatext help you dig into the data to turn CX into ROI.