Keatext CEO Narjes Boufaden is featured as a CX leader in a new book about the impact of text analytics on executive level customer empathy.

Digital sampling company Sampler leverages Keatext’s AI sentiment analysis using product review data to show clients how their customers feel.

Keatext’s statistics module allows users to create charts based on data points, patterns, and insights derived from NLP sentiment analysis.

Keatext’s text and sentiment analysis explores ratings and reviews for branches of this top Canadian bank in Montreal and Toronto.

Keatext’s text and sentiment analysis of customer and employee reviews reveals the truth about Bell customer satisfaction.

Bruce Temkin shares his experience in the CX space and his predictions for the future of digital customer experience and actionable insights.

Keatext decided to dig into customer review data to see what app users are saying about their experience with the COVID Alert app.

AI tools like Coveo help companies deliver the most relevant search answers to improve retail customer experience and engagement.