Understanding the challenges of customer sentiment analysis and how brands can turn it into a competitive advantage

COOLA leveraged Keatext’s Zendesk integration for support ticket analysis to improve customer satisfaction by 5 points.

In order to provide a truly engaging employee experience, organizations need to actively gauge employee sentiment.

From conversational surveys to sentiment analysis, new voice of customer methodology gives brands key insights into their online CX.

In the post-pandemic economy, integrating CX as a discipline is the new battleground for brands – and technology is the best path to victory.

Brands can leverage their support tickets with Keatext’s AI-powered Zendesk analysis integration for powerful customer sentiment insights.

Conversational data is a major competitive advantage for brands, and with AI chatbot analysis they can leverage customer sentiment insights.

Discover Keatext’s CX platform and upload your own customer data to get personalized recommendations, insights, and reports.