Consumer feedback is readily available online to all brands. Learn how to collect and leverage this powerful asset at your organization.

Text analysis is a machine learning technique used to analyze and surface insights from unstructured text data such as customer feedback.

AI tools deliver actionable insights to CX teams to improve customer experience. Learn how to implement AI for CX solutions at your company.

Sentiment analysis or opinion mining is a methodology used by businesses to gauge if customer feedback is positive, negative, or neutral.

How mobile game developers can reduce player churn, outsourcing costs, and time to resolution in their help desk and ticketing system

Analyze the open-ended responses you collect in Surveymonkey to discover insights directly from the voice of customer.

Lenovo leverages Keatext in its global licensee program to analyze customer feedback, monitor product quality, and standardize onboarding.

Understanding the challenges of customer sentiment analysis and how brands can turn it into a competitive advantage