Customer disengagement can be mitigated through customer feedback analysis with AI text and sentiment analysis platforms like Keatext.

When it comes to maximizing profits from marketing investment, understanding what drives customer equity cannot be understated.

BRP leverages Keatext’s AI text and sentiment analysis solution to analyze product feedback and make key improvements.

Customer experience ROI is on every company’s mind, and CX generates revenue and builds loyalty when it emotionally resonates with customers.

Companies can improve NPS by delivering high quality, well thought out customer experiences that encourage customer retention.

Place your customers at the center of your crisis management and customer care strategy with AI sentiment analysis platforms like Keatext.

By implementing a company-wide CX strategy, businesses can increase performance and center the customer in every decision.

Customer experience pioneer Jeanne Bliss talks about the value of a CCXP certification for a career in customer experience.