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Blog

Read our product updates, thought leadership, learning modules, and more.
ai customer experience

Insights with impact: How AI technology improves CX

AI customer experience technology helps companies identify and respond to customer behavior by deriving insights from customer feedback.

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hospitality customer experience

What Marriott’s customer reviews tell us about CX in hospitality

Keatext’s sentiment analysis for hospitality customer experience reveal a lot about Marriott clients by looking at hotel reviews.

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customer data analysis

Amanda Robinson: A passion for data meets a goldmine of information

Keatext’s head information scientist talks about bringing together quantitative and qualitative insights to drive customer data analysis.

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employee feedback

How VOE Analysis Keeps 18,000 Employees Safe [Case Study]

Keatext’s sentiment analysis for VOE enabled a major spacecraft manufacturer to identify key safety issues hidden within employee feedback.

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millennial market

What makes great CFM?

Text analytics and automation are changing how brands manage customer feedback. What are the elements of great customer feedback management?

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unstructured data

You’ve Got Customer Journey Insights, What’s Next?

Turning insights from your customer journey into action is easy with AI-powered text and sentiment analysis platforms like Keatext.

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G2 Reviews

Why Keatext?

With Keatext, you can unify all your feedback sources and get a complete understanding of issues, no matter where they’re coming from. Insights from one channel can even reveal further customer experience insights on another channel. Insights from one channel can even reveal further customer experience insights on another channel.

Dashboards Made for You

Get insights instantly with AI-generated reports that identify blind spots, themes, and customer sentiment, all powered by strong analysis of feedback from all your channels like surveys, reviews, and support tickets.
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Analytics Chart

Drivers & Recommendations

Our platform identifies the key drivers of customer satisfaction by centralizing feedback from surveys, reviews, and support tickets into a single analytical engine. By leveraging AI-based recommendations, the system automatically surfaces critical blind spots and emerging themes, transforming raw sentiment into actionable strategic priorities.
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Integrations

Integrate Keatext with your survey platform, contact center, and other feedback tools to easily import data for analysis.
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Experience Keatext with Us

A demo is the best way to experience Keatext and learn more about how our platform can address your analysis and reporting needs.

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