The customer feedback loop is a set of stages that define and outline the practices around feedback collection, analysis, and response at an organization. But it’s also a framework for how to approach customer experience overall.
Understanding your brand reputation through reviews, social media, and user-generated content is essential to your business.
Analysis of NPS scores from customer surveys helps you understand the root causes behind detractors and how to transform them into promoters.
Predictive analytics is the new competitive edge if you want to not only monitor and improve but direct and guide customer experiences.
Customer experience is the number one battleground for brands today, and it’s no longer enough to just keep up – you have to be the best.
Ticket analysis automates the discovery of insights, trends, and patterns from support tickets in your help desk or contact center.
Text analysis is a machine learning technique used to analyze and surface insights from unstructured text data such as customer feedback.
Sentiment analysis or opinion mining is a methodology used by businesses to gauge if customer feedback is positive, negative, or neutral.