Integrating a text analytics solution like Keatext into your organization puts the customer first in all you do. Here’s how to make the leap.
Retail brands are leveraging new AI data analysis technology to transform the retail experience for customers and increase foot traffic.
Improve customer care in your contact center with AI-based text analytics that provides recommendations to optimize customer experiences.
Conducting NPS analysis through AI text analytics software like Keatext is the missing link that connects customer care to higher NPS scores.
Companies need to know how to spot fake reviews and filter them. Text analytics platforms like Keatext take feedback management up a notch.
Read how text analytics for customer service is embracing AI and data science, leading to customer loyalty and increased ROI.
When it comes to brand reputation management, collecting customer data and conducting sentiment analysis provides valuable insight to act on.
Keatext’s sentiment analysis helps call centres maintain healthy retention, reduce customer churn, and better understand customer behavior.