Starting a new VOC program? Or just looking to improve what you currently have? This post outlines the major activities and considerations involved in effectively implementing a VOC program.
Learn the role of reviews, surveys, and support tickets in customer journey mapping and the insights you can gain from sentiment analysis.
From conversational surveys to sentiment analysis, new voice of customer methodology gives brands key insights into their online CX.
In the post-pandemic economy, integrating CX as a discipline is the new battleground for brands – and technology is the best path to victory.
Conversational data is a major competitive advantage for brands, and with AI chatbot analysis they can leverage customer sentiment insights.
Bruce Temkin shares his experience in the CX space and his predictions for the future of digital customer experience and actionable insights.
Brands can improve customer experience with chatbots like Montreal-based Heyday, together with Keatext’s text and sentiment analysis.
AI data analysis shows how customer reviews, especially negative reviews, point the way towards successful customer experience.