Posts by: Sarah McMahon-Sperber

Integrating a text analytics solution like Keatext into your organization puts the customer first in all you do. Here’s how to make the leap.

Retail brands are leveraging new AI data analysis technology to transform the retail experience for customers and increase foot traffic.

Companies need to know how to spot fake reviews and filter them. Text analytics platforms like Keatext take feedback management up a notch.

Customer sentiment analysis helps hotels understand customers and develop the hospitality experience, products, and services they want.

Building a CX strategy that incorporates AI text and sentiment analysis allows hospitality companies to improve guest satisfaction.