Retailers are using machine learning to connect with customers, manage customer feedback, and create better retail experiences.
WOW Air’s shutdown could have been avoided if the company had leveraged customer review analysis with an AI platform like Keatext.
AI-powered text and sentiment analysis tools allow companies to leverage qualitative customer data and feedback for key insights.
When it comes to maximizing profits from marketing investment, understanding what drives customer equity cannot be understated.
Customer experience ROI is on every company’s mind, and CX generates revenue and builds loyalty when it emotionally resonates with customers.
Companies can improve NPS by delivering high quality, well thought out customer experiences that encourage customer retention.
By implementing a company-wide CX strategy, businesses can increase performance and center the customer in every decision.