Posts by: Ben Oldham

Conversational data is a major competitive advantage for brands, and with AI chatbot analysis they can leverage customer sentiment insights.

Discover Keatext’s CX platform and upload your own customer data to get personalized recommendations, insights, and reports.

Keatext CEO Narjes Boufaden is featured as a CX leader in a new book about the impact of text analytics on executive level customer empathy.

Keatext’s sentiment analysis for VOE enabled a major spacecraft manufacturer to identify key safety issues hidden within employee feedback.

Text analytics and automation are changing how brands manage customer feedback. What are the elements of great customer feedback management?