Sentiment analysis or opinion mining is a methodology used by businesses to gauge if customer feedback is positive, negative, or neutral.
How mobile game developers can reduce player churn, outsourcing costs, and time to resolution in their help desk and ticketing system
Analyze the open-ended responses you collect in Surveymonkey to discover insights directly from the voice of customer.
Lenovo leverages Keatext in its global licensee program to analyze customer feedback, monitor product quality, and standardize onboarding.
Understanding the challenges of customer sentiment analysis and how brands can turn it into a competitive advantage
COOLA leveraged Keatext’s Zendesk integration for support ticket analysis to improve customer satisfaction by 5 points.
In order to provide a truly engaging employee experience, organizations need to actively gauge employee sentiment.
From conversational surveys to sentiment analysis, new voice of customer methodology gives brands key insights into their online CX.