For our 2024 year in review, we’re doing something a little different. Before we look forward to the future, we wanted to first look back at the conversations we had with CX professionals this year. Their experiences with genAI are eye opening.
Keatext and QuestionPro, two companies leading innovation in the CX space, are announcing a new partnership that supports joint customers with conversational analytics and unified contact center insights.
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Product-led growth is changing how businesses make use of customer insights, and the role of the product team is evolving rapidly. Equip your product operations team with the tools they need to manage these new responsibilities.
At the intersection of finance, customer experience, cybersecurity, and economic circumstances, credit unions have a lot on their plate. The challenge that credit unions face today is not the organizational buy-in, but the technology needed to set a member-focused strategy in motion.
Keatext supports a large company in the logistics industry that uses Alchemer for surveys. When they found Alchemer’s reporting functionality to be subpar, they leveraged Keatext’s integration and dashboards to get the results they needed.
The customer feedback loop is a set of stages that define and outline the practices around feedback collection, analysis, and response at an organization. But it’s also a framework for how to approach customer experience overall.
The integration of text analytics in the feedback loop for HR is how companies can thrive in the new world of work and build a resilient and engaged workforce.
In a changing HR landscape, post-pandemic and with new economic conditions, understanding the voice of employee is crucial for employee well-being and business profitability. Here’s what to consider when developing a VOE program.
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