Actionable feedback insights to create stronger experiences

Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey. With a strong AI foundation, you can automate tasks like categorizing insights and making recommendations to improve satisfaction.

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Customer and employee centric businesses trust Keatext

Unify all your feedback channels

Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys. With all your insights in one platform, you can make informed decisions that consider all aspects of your business.

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Understand satisfaction at every stage of the journey

Identify blind spots and key drivers of dissatisfaction across all your feedback channels. Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis.

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✦✦ Work faster with AI automation capabilities

Automate tasks like categorizing feedback and making recommendations to different stakeholders. Chat with Keatext to enrich your insights with categories based on the context of your business and your unique reporting needs.

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Marketing, CX, and HR teams are making an impact with Keatext

Chris Gast

VP Customer Experience at COOLA

I spent 20 years in SaaS and have honestly never seen this level of service. If you don't have a voice of the customer solution influencing every corner of your company, Keatext is a brilliant place to start.

Cyrine Ben Ncib

Marketing Specialist at Intelcom

Keatext allowed us to overhaul our CX program and start from scratch. We switched all our surveys over to open-ended, moving from assumption-based guesswork to data-driven, research-based decisions.

Alisha Manion

Account Manager at Sampler

Even reading through a few hundred ratings and reviews to see what jumps out and what some of the themes are takes a lot of time that we don’t have. Instead of 8 hours, it takes me 10 minutes using Keatext.

Consolidate insights from multiple channels

Reviews

Identify the root
causes of negative
reviews

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customer experience

Surveys

Understand what
drives NPS and
CSAT scores

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ticket analysis

Tickets

Improve time to
resolution and
reduce churn

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Stay connected to your platform of choice

Explore integrations

How Intelcom leads its
digital transformation
with Keatext

Keatext enabled the team at Intelcom to evolve from manual reporting to a robust CX strategy that brings together multiple teams around a common methodology: using customer insights to drive decision-making.

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From our
Insights Hub

Text Analysis

Text analysis is a machine learning technique used to analyze and find insights in open-ended text data, like customer or employee feedback.

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voice of customer

Voice of Customer

Digital customer experiences are the new battleground for brands, and a voice of customer program is critical to stay competitive.

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voice of employee

Voice of Employee

In a changing HR landscape, post-pandemic and with new economic pressures, understanding the voice of employee is crucial for profitability.

Learn more

See the impact of unified feedback insights

Schedule a demo to explore Keatext with our team of experts and get a proof of concept with your own customer or employee data.

Book a demo